Videos

Video thumbnail for Let's dive into the ultimate selling strategy that will transform your business!
00:15
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Let's dive into the ultimate selling strategy that will transform your business!

🚀 Ready to BOOST your sales game? Let's dive into the ultimate selling strategy that will transform your business! 🔥 🔑 Know Your Audience: Understand their needs and desires. Tailor your message to speak directly to their hearts. ️ 💬 Communicate Clearly: Use compelling stories and benefits-driven language. Make them visualize ...
YouTube
· 11 hours ago
Video thumbnail for APMP V4 CRM Update: Build Customer Trust Before the RFP Drops! 🤝📈
00:59
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APMP V4 CRM Update: Build Customer Trust Before the RFP Drops! 🤝📈

CRM isn’t just tracking—it’s trust-building! Discover how APMP Foundation Version 4 transforms Customer Relationship Management (CRM) into a winning strategy before proposals even begin. In this 60-second short, you’ll learn how to: 🤝 Help customers know, like, and trust you before RFP release ⏳ Engage early to influence customer ...
YouTube
· 22 hours ago
Video thumbnail for Where loyalty is won and margins are lost
20:21
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Where loyalty is won and margins are lost

David Morin, the VP of customer strategy at Narvar, shares insights on optimizing the post-purchase experience, a crucial segment often overlooked in the customer journey. A Holistic Approach To Customer Journey David underlined that the post-purchase experience is a seamlessly connected aspect of the overall customer journey. Businesses that ...
YouTube
· 11 hours ago
Video thumbnail for Understanding Customer Needs for Effective Marketing
00:15
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Understanding Customer Needs for Effective Marketing

Discover what customers really want and how to enhance your marketing strategies to meet their needs. #marketing #sales #clients Vortex Intermediaries(@vortex_intermediaries). original sound - Bien-Aime Baraza. #foryo #fyp #foryourpages #goviral #makemeviral #marketing #sales #ground #clients #kenyantiktokers #nairobitiktokers #nakurutiktokers ...
TikTok
· 6 days ago
Video thumbnail for Redefining customer feedback
15:12
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Redefining customer feedback

The future of customer feedback is changing drastically with narratives and storytelling beginning to overtake traditional surveys as practical and effective methods. Fran Bryzski, the CEO of Hark, reveals the the evolving trends in capturing customer feedback. He discusses the potential that lies in a paradigm shift from text-based surveys to ...
YouTube
· 12 hours ago
Video thumbnail for 31 BRANDS WITH POOR CUSTOMER SATISFACTION: @comcast #YOURCXC #KEEPITHUMAN
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31 BRANDS WITH POOR CUSTOMER SATISFACTION: @comcast #YOURCXC #KEEPITHUMAN

📉 31 Brands With Poor Customer Satisfaction 📉 🚫 Comcast! Poor customer service, long wait times, and high prices. 📞⏳💸 Comcast has become a widely discussed example of what happens when Customer Experience (CX) falls short. Frustrating support, lack of transparency, and delayed resolutions turn the Customer Journey into a ...
YouTube
· 2 hours ago
Video thumbnail for Empowering Employees to Meet Customer Expectations
29:17
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Empowering Employees to Meet Customer Expectations

How to Operationalize WOW Experiences with Eric D. Stone Empowering Employees to Meet Customer Expectations Shep interviews Eric D. Stone, founder of Clear Path Ventures and author of Jumpstart Your Workplace Culture. He talks about creating a company culture focused on delivering an exceptional customer experience by nurturing strong ...
YouTube
· 1 day ago
Video thumbnail for Meet Your Customer Demands with BDS Bearings
01:01
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Meet Your Customer Demands with BDS Bearings

Facing challenges meeting customer demands due to bearing availability or long lead times? BDS Bearings provides a complete suite of solutions to keep your operations running smoothly. We help you: LOCATE hard-to-find bearings, AUTHENTICATE for peace of mind, MODIFY to your exact needs, MANUFACTURE new bearings with no minimums, REPAIR existing ...
YouTube
· 6 hours ago
Video thumbnail for What I Learned from Helping 10 Startups Improve Their Customer Engagement. #shorts.
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What I Learned from Helping 10 Startups Improve Their Customer Engagement. #shorts.

What I Learned from Helping 10 Startups Improve Their Customer Engagement. #shorts @smallbusinessupdates. Discover the key insights I gained from transforming customer engagement for 10 different startups. These battle-tested strategies helped them boost retention, increase satisfaction, and drive growth. Learn what actually works in the real ...
YouTube
· 4 hours ago
Video thumbnail for #133 Future of Agentic AI: Transforming Customer Journeys
29:58
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#133 Future of Agentic AI: Transforming Customer Journeys

What if AI-powered technology could not only solve your customers' problems faster but also anticipate their needs—and why do so many organizations still get it wrong? On this episode of the Delighted Customers podcast, we unlock the real reasons why companies struggle to implement AI and automation tools effectively, even as consumer ...
YouTube
· 2 hours ago
Video thumbnail for How to Make Your Franchise Irresistible to Customers
03:10
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How to Make Your Franchise Irresistible to Customers

*Customer Experience & Accessibility: Roll Out the Red Carpet for Your Customers* Imagine walking into a space that makes you feel like royalty— 👑 Welcoming, effortless to navigate, and tailored just for you. That’s not just good hospitality—it’s a *franchise growth strategy*. Hi, I’m *Amit Grover* from *ECMP Studios*, and in this ...
YouTube
· 6 hours ago
Video thumbnail for How to Manage Customer Expectations - 11 Excellent Tips
10:27
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How to Manage Customer Expectations - 11 Excellent Tips

Want to exceed your customer’s expectations? In this video we break down 11 tips on doing just that!... check it out! - By Marketing 360® / https://www.marketing360.com/small-business-crm/?ref=yt-desc-BPO6_HSdQec Intro: Managing and exceeding customer expectations is key to success. But in order to exceed your customer’s expectations, you ...
YouTube
· Nov 16, 2017
Video thumbnail for 2021 customer experience strategies (new study)
05:05
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2021 customer experience strategies (new study)

Tips and tricks for leveraging people, process, and technology to build your 2021 customer experience strategy, based on our study of 1,777 CX pros. Get the full research results: https://bit.ly/2Kq3ehy Learn more: https://www.surveymonkey.com/
YouTube
· Dec 22, 2020
Video thumbnail for #133 Future of Agentic AI: Transforming Customer Journeys
32:28
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#133 Future of Agentic AI: Transforming Customer Journeys

What if AI-powered technology could not only solve your customers' problems faster but also anticipate their needs—and why do so many organizations still get it wrong? On this episode of the Delighted Customers podcast, we unlock the real reasons why companies struggle to implement AI and automation tools effectively, even as consumer ...
YouTube
· 2 hours ago
Video thumbnail for How To Meet Customer Needs And Expectations
07:47
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How To Meet Customer Needs And Expectations

Clarity is the secret. If you have customers then there are needs and expectations that need to be met. How do you address them? Here are 4 things that could help you not just to meet their needs and expectations but also to help you save your time: 1. Be very clear on what your product does 2. Send reminders 3. Be in constant contact with your ...
YouTube
· Feb 15, 2018
Video thumbnail for Loyalty Expo 2025 Preview | Transforming Loyalty Across a Portfolio of Brands
13:49
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Loyalty Expo 2025 Preview | Transforming Loyalty Across a Portfolio of Brands

As brands strive to enhance their customer loyalty strategies, the challenges of unifying fragmented systems, aligning diverse stakeholders, and defining clear IT and marketing priorities can feel overwhelming. This Loyalty Expo session, led by Alyssa Callahan, Head of Marketing, Mobility, and Convenience Americas for BP, provides an in-depth ...
YouTube
· 9 hours ago
Video thumbnail for What Does Exceeding Customer Expectations Mean
06:56
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What Does Exceeding Customer Expectations Mean

To meet customer expectations is one thing but to exceed customer expectations is another. How can we exceed? What does exceeding customer expectations really mean? What are some of the things we could do? Marianne has 3 helpful tips for us: 1. Be helpful 2. Speak well of your clients 3. Know your business better than the client does Watch and ...
YouTube
· Apr 19, 2018
Video thumbnail for How We Turn Customer Enquiries Into Smart Security Solutions | OneBee Technology
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How We Turn Customer Enquiries Into Smart Security Solutions | OneBee Technology

Meet Anushya, Sales Head at OneBee Technology, as she shares how we approach every customer enquiry — not as a sales call, but as an opportunity to solve a real-world problem. At OneBee, we believe in providing tailored automation and security solutions that make a difference. From the first call to final installation, we focus on delivering ...
YouTube
· 18 hours ago
Video thumbnail for Project Stakeholder Management Plan: Managing Expectations!
08:25
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Project Stakeholder Management Plan: Managing Expectations!

Struggling with the divergent expectations of project stakeholders? Try our award-winning PM software for free: https://www.projectmanager.com/?utm_source=youtube&utm_medium=video&utm_campaign=ProjectStakeholderManagementPlanManagingExpectations Try these tips from our expert. Try our Award-Winning PM Software for free: https://www ...
YouTube
· Dec 2, 2013
Video thumbnail for 6 Easy Ways to Boost Customer Loyalty and Retain Customers
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6 Easy Ways to Boost Customer Loyalty and Retain Customers

️ *Subscribe* Don’t forget to subscribe to @learnwithshopify to get the knowledge you need to start and grow your online business https://utm.io/uguOw *FREE Shopify Trial* Build your business using a FREE trial of Shopify , one platform with all the ecommerce features you need to start, run, and grow your business. https://utm.io/uguOu 💰 ...
YouTube
· Jun 8, 2021
Video thumbnail for How to Build Customer Relationships: Crash Course Entrepreneurship #10
10:44
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How to Build Customer Relationships: Crash Course Entrepreneurship #10

Like any committed relationship, the relationship between a business and its customers needs nurturing. And that shouldn’t come as a surprise! We need customers to run a successful business, and naturally they’re going to have certain expectations. So we want to make sure we deliver on those expectations and develop those relationships as ...
YouTube
· Oct 16, 2019
Video thumbnail for BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!
34:12
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BEST PRACTICES for Developing a Customer Experience Strategy | PeopleMetrics LIVE!

BEST PRACTICES for Developing a Customer Experience Strategy Download the chart from this video: https://www.peoplemetrics.com/download-cx-strategy-best-practices A Voice of the Customer (VoC) program driven by thoughtful and thorough strategic planning will not only help you achieve your customer experience objectives -- it has the power to ...
YouTube
· Jun 24, 2021
Video thumbnail for Managing Client Expectations During Budget and Timeline Issues
00:58
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Managing Client Expectations During Budget and Timeline Issues

I've been in your situation—with a project over budget or behind schedule, and your client isn’t happy. 😬 What now? First, stay calm and evaluate the situation. It’s important to recognize both perspectives. The key is open communication: be honest and transparent, and work together to find a solution. While you may lose some money on ...
YouTube
· 1 day ago
Video thumbnail for How To Meet or Exceed Customer Expectations
03:51
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How To Meet or Exceed Customer Expectations

Do you know how to meet and exceed your customers’ and employees’ expectations? To create more convenient experiences, check out The Convenience Revolution, https://hyken.com/online-store/the-co... What I’m about to share with you is a simple question to ask your customers—and even your employees—that will help you meet, and even ...
YouTube
· Dec 19, 2019
Video thumbnail for Trade Candlestick, strategy #shorts #shortvideos #trade #binary #forex
00:31
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Trade Candlestick, strategy #shorts #shortvideos #trade #binary #forex

📊 PLATFORM I TRADE ⤵️ 🎁BONUS IN THE LINK BELOW⤵️ 🔗OLYMP TRADE ⤵️ HIGH INTEREST! https://olymptrade.com/pages/referral/?rf=10288325 🔗Trade and candle analysis⤵️ E-BOOK! https://go.hotmart.com/K98339331T ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️WARNING‼️‼️‼️‼️‼️ ...
YouTube
· 1 hour ago
Video thumbnail for How to build a brand customers can't quit
15:31
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How to build a brand customers can't quit

Want to build a brand customers keep coming back to? It's time to embracing customer experience as a catalyst for growth and retention. Get insights from Jess Cervellon, founder of Open Late Collective and former VP of Customer Experience at Feastables. In a time where customer experience (CX) is rapidly shaping the commercial world, the ...
YouTube
· 12 hours ago
Video thumbnail for First Client Meeting: Best Practices
04:57
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First Client Meeting: Best Practices

A panel of veteran Alumni Consulting Team volunteers give advice about structuring the first client meeting of an ACT project.
YouTube
· Oct 15, 2009
Video thumbnail for Your First Business Meeting - Tips
03:05
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Your First Business Meeting - Tips

NEW TO BUSINESS MEETINGS? USE THESE TIPS FOR SUCCESS Are you about to attend a company business meeting for the first time and are nervous about messing it up? Do you want to do a good job and make a good first impression? Business meetings can be intimidating, especially if you’re a brand-new employee in a room with experienced workers. This ...
YouTube
· Oct 3, 2018
Video thumbnail for Unlock the Power of Social Media Marketing with MSTY Enterprises 🚀
00:35
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Unlock the Power of Social Media Marketing with MSTY Enterprises 🚀

📈 Why Social Media Marketing Matters for Your Business In today’s digital era, social media marketing isn’t just an option — it’s a necessity. It connects your brand directly with your audience, builds awareness, drives engagement, and converts followers into loyal customers. But what is social media marketing? It’s more than just ...
YouTube
· 1 hour ago
Video thumbnail for Meeting Customer Expectations
01:04
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Meeting Customer Expectations

Visit https://goo.gl/CBfJkY to view the full video and purchase access to our other Continuous Improvement courses. Meeting the needs and expectations of the customer is important in any successful product design. Waste, products with inconsistent-quality, and even a poor company reputation can lead to not meeting customer expectations. This ...
YouTube
· Nov 29, 2012
Video thumbnail for How to give great customer service: The L.A.S.T. method
10:13
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How to give great customer service: The L.A.S.T. method

Do you work in customer service? What do you do when your customer has a problem? In this video, I will teach you how to give great customer service. You will learn many polite expressions you can use with your customers. I will explain the Listen, Apologize, Solve, and Thank (L.A.S.T) method, which will help your performance at any customer ...
YouTube
· Oct 1, 2016
Video thumbnail for Best Forex Strategies for 2025
00:08
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Best Forex Strategies for 2025

📊 PLATFORM I TRADE ⤵️ 🎁BONUS IN THE LINK BELOW⤵️ 🔗OLYMP TRADE ⤵️ HIGH INTEREST! https://olymptrade.com/pages/referral/?rf=10288325 🔗Trade and candle analysis⤵️ E-BOOK! https://go.hotmart.com/K98339331T ‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️‼️WARNING‼️‼️‼️‼️‼️ ...
YouTube
· 1 hour ago
Video thumbnail for How Customer Advocates Drive Pipeline and Revenue Growth
13:02
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How Customer Advocates Drive Pipeline and Revenue Growth

Forget chasing unicorns, your best growth engine might be your customers. Corrina Owens, GTM Advisor, shares why B2B companies need to return to marketing fundamentals—clear value props, aligned sales expectations, and a deep understanding of customer needs. Instead of relying solely on top-performing reps, Corrina advocates for customer ...
YouTube
· 15 hours ago
Video thumbnail for Ch 1 Part 3 | Principles of Marketing | Kotler. Satisfaction=Customer Perceptions - Expectations.
06:53
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Ch 1 Part 3 | Principles of Marketing | Kotler. Satisfaction=Customer Perceptions - Expectations.

Understanding the Marketplace and Customer Needs. An exchange is an act of obtaining the desired object from someone by offering something in return. Customer Satisfaction occurs when customer perceptions exceed their expectations.
YouTube
· Aug 7, 2017
Video thumbnail for Customer Experience Strategy
03:06
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Customer Experience Strategy

We provide over 780 different services to our residents, businesses and visitors. The Customer Experience Strategy is about ensuring our customers have the best possible experience when using or looking for information about our services and dealing with us. Our vision is to make life easier for our customers. Our customers have told us they ...
YouTube
· Mar 15, 2020
Video thumbnail for Setting Customer Expectations: Customer Service Training 101
03:43
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Setting Customer Expectations: Customer Service Training 101

http://www.doncrawley.com When you set expectations for delivery of service, your end-users and other customers plan accordingly. If you think a repair is going to take four hours, promise it in five. That way, your customer will be pleasantly surprised when it's completed in four. The idea is to under promise so you can over deliver. Be ...
YouTube
· Jun 20, 2018
Video thumbnail for The Trick to Meeting Customer Demand
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The Trick to Meeting Customer Demand

Demand planning helps you maximize revenue and reduce costs by meeting customer demand with minimal excess inventory.
netsuite.com
· Oct 27, 2020
Video thumbnail for The Best Shipping Strategies For Small Brands | SHIPHYPE
00:51
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The Best Shipping Strategies For Small Brands | SHIPHYPE

Want to save on shipping and boost customer satisfaction? These simple strategies will help your small business thrive! 📦💨 1️⃣ Use a 3PL for better rates 2️⃣ Offer multiple shipping options 3️⃣ Optimize packaging 4️⃣ Leverage regional warehousing 5️⃣ Set clear delivery expectations Ready to improve your shipping? Let ...
YouTube
· 10 hours ago
Video thumbnail for Customer Service - Customer Expectations
14:13
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Customer Service - Customer Expectations

Customer Service - Customer Expectations Watch more Videos at https://www.tutorialspoint.com/videotutorials/index.htm Lecture By: Ms.Richa Maheshwari, Tutorials Point India Private Limited
YouTube
· May 8, 2018
Video thumbnail for How to Greet Customers
03:57
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How to Greet Customers

Improve the customer experience by greeting them right! Consultant Dick Marks discussed the "I Care" method of greeting customers at a business. See more info at http://dickmarks.org
YouTube
· Sep 24, 2013
Video thumbnail for Customer Service: Exceeding Customers' Expectations
01:54
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Customer Service: Exceeding Customers' Expectations

Customer Service: Exceeding Customers' Expectations. Good customer service isn't good enough. To create memorable customer service experiences, you need to exceed your customers' expectations of good customer service or do something different with your customer service to stand out. This simple example of exceeding customer service expectations ...
YouTube
· Feb 22, 2021
Video thumbnail for Empower Customers with 24/7 Self-Service Using Hiver’s Knowledge Base
01:05
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Empower Customers with 24/7 Self-Service Using Hiver’s Knowledge Base

Website Link Below: https://try.hiverhq.com/qpc8yj2kl707 Looking to reduce customer support load and empower users to find answers instantly? With Hiver’s Knowledge Base, you can build a branded help center in minutes—no coding required. Whether public-facing or internal, Hiver enables 24/7 self-service and gives your team the tools to ...
YouTube
· 5 hours ago
Video thumbnail for Customer Expectations - Trailer
00:48
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Customer Expectations - Trailer

Customer service’ is a pretty broad term. What do we actually mean when we say it? Well, generally, we’re referring to the experience we are given by a business. It’s how they treat us, how they handle complaints or issues, and how they leave us feeling after an interaction. And these days, it’s increasingly important to get it right ...
YouTube
· Apr 15, 2019
Video thumbnail for 4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker
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4 Ways to Elevate the Customer's Experience | Mark Sanborn Customer Service Keynote Speaker

https://marksanborn.com/presentations/ Do you know how to elevate the experience for your customer? Everyone knows how to "create" or "manage" the customer experience. Success comes from ELEVATING the experience so that you leave your competitors behind. There are four keys and this video will teach you what to do: 1) The guest always receives ...
YouTube
· Aug 19, 2013
Video thumbnail for 5 Things to Cover in Weekly Team Meetings | How to Run a Staff Meeting Effectively
09:12
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5 Things to Cover in Weekly Team Meetings | How to Run a Staff Meeting Effectively

How we can add at least $50k to your bottom line in 6 months → https://matterhornbizdev.com/one-on-one-mentorship/ Not ready to book a call? Join our free group for a preview of how we help add $50K to your bottom line → https://www.skool.com/growth-hub-for-entrepreneurs-6013/about Growth Hub for Entrepreneurs gives you the exact systems we ...
YouTube
· Jul 8, 2020
Video thumbnail for How to Prepare for a Strategic Planning Meeting
22:54
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How to Prepare for a Strategic Planning Meeting

A #StrategicPlanningMeeting can be a challenge if you've never had one before. You might have a strategic planning agenda or a template, but that's not enough to fully prepare for your upcoming #StrategySession. There are many more factors to consider before you get together with your team. Watch this video to learn our 8 best practices ...
YouTube
· May 11, 2018
Video thumbnail for What Is Consulting For Non-Profit Organizations? - Job Success Network
03:41
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What Is Consulting For Non-Profit Organizations? - Job Success Network

What Is Consulting For Non-Profit Organizations? In this informative video, we’ll dive into the world of consulting for non-profit organizations. Discover how professional advisors help these groups navigate challenges and improve their operations. From fundraising strategies to board development, we’ll cover the essential functions of non ...
YouTube
· 9 minutes ago
Video thumbnail for Appraisal Meeting Tips For Employee | Performance Review Meeting With Manager | Simplilearn
02:43
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Appraisal Meeting Tips For Employee | Performance Review Meeting With Manager | Simplilearn

🔥 Explore wide range of courses by Simplilearn https://www.simplilearn.com/?utm_campaign=SoftSkills_3AAvj8WMaXc&utm_medium=DescriptionFirstFold&utm_source=youtube This video on Appraisal Meeting Tips For Employees will help you go about your appraisal meeting. In this video, we provide you helpful tips that can enable you to have a smooth ...
YouTube
· Mar 27, 2021
Video thumbnail for 9 tips for dealing with difficult customers | Freshworks Academy
03:37
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9 tips for dealing with difficult customers | Freshworks Academy

If you are in a customer-facing role, you will often have to deal with people who are aggressive, abusive, unreasonable or even reasonable people who are simply stressed out. How do you make these conversations easier and less stressful for you and your customers? Read the blog post: http://blog.freshdesk.com/dealing-with-difficult-customers ...
YouTube
· Mar 15, 2018
Video thumbnail for These Hotel Bathrooms May Not Be As Clean As You Wish They Were: Investigation
03:10
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These Hotel Bathrooms May Not Be As Clean As You Wish They Were: Investigation

When you check into a hotel, you expect the room to have been thoroughly cleaned, especially the bathroom. To see if hotels meet customers' expectations, Inside Edition painted a harmless, washable fluorescent gel onto the toilet seat, sink counter and shower floor, and then checked back the following day to see if it was still there. Of all ...
YouTube
· Sep 29, 2017