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When is the Support chat available, and how to contact Support if chat is not available. ... Knowledge Articles, Training videos and other product information on the Ex Libris Knowledge Center. In the Knowledge Center, click the Submit a Case button, ... Support Center: RefWorks: Monday - Friday. 8:30 – 17:00 CST (Chicago)

Ex Libris RefWorks Support. Please complete the form below to submit a case or click "CHAT WITH AN AGENT" button if an agent is available to chat (*) INDICATES REQUIRED FIELD ... Chat is now available. If you are looking for quick feedback, chat with us now. Call Us. We're here to help. Give us a call if you aren't finding answers to your ...

Chat with Us. Chat is now available. If you are looking for quick feedback, chat with us now.

Welcome to the RefWorks Customer Knowledge Center, where you will find the most up-to-date information and resources for RefWorks including: user guides, training, and more. What is RefWorks ? RefWorks is a powerful, cloud-based reference management service that provides librarians with the resources needed to maximize research productivity and ...

Chat with Us. Chat is now available. If you are looking for quick feedback, chat with us now.

Submit a Case to Support via the Support Center. You can connect to the Support Center via the Ex Libris Knowledge Center and click the Submit a Case button, or click the More Sites menu and select Support center. The Knowledge Center also provides open access to Ex Libris documentation, Knowledge Articles, Training videos, and other product information.

If you are unable to resolve your technical issue related to RefWorks on your own OR with the help of a librarian, use the links below to contact RefWorks directly. Chat with RefWorks. Note: You may need to scroll down to select RefWorks . Submit a Support Case Note: You will need to select the platform/service.

Chat Support. Our live support, staffed by experienced analysts, provides a quick and effective way to immediately start the process of resolving any issues you are encountering. ... We have a close relationship with Ex Libris Support allowing us to follow up on specific cases directly as required. We are very satisfied with this proactive ...

Useful links and resources for working with Ex Libris Customer Support. ... For some products, chat support is available. ... For Refworks and Pivot, call: 800-889-3358. Outside of North America, call +800-4997-4111 or 1+1-734-707-2513, ...

ProQuest & Ex Libris Support. Expand search. Close. Search... Search Search Close. Search... Loading. Search... End of Search Dialog. Close search. ... Chat with Us. Chat is now available. If you are looking for quick feedback, chat with us now. ... RefWorks and Pivot. Technical Support: United States & Canada (toll free): +1 800 889 3358.

Help us improve RefWorks by telling us what you’d like to see: add your suggestions to the Refworks Ideas Exchange. ... Integrates with Ex Libris Discovery Services, providing reference matches from over four billion records: ... Customer support for admins & users: Support via chat option: Related Products

Phone Support: RefWorks provides phone support Monday - Friday from 6am to 5pm ... Support Center provides help for all ProQuest products, including both versions of RefWorks (Legacy & NEW). The Support Center offers email, chat and phone help. ProQuest Idea Exchange. ... Provides system status information on all Ex Libris (ProQuest) systems ...

Chat with Us. Chat is now available. If you are looking for quick feedback, chat with us now.

Contact Ex Libris 24X7 Hub using procedure outlined here. Hosted customers: visit the System Status page where you can check the status of your system and subscribe to updates for your environment. are a RefWorks or Pivot-RP user, and need assistance with the product: Use the Support Form or chat to contact Support: RefWorks Support Form

To receive updates from Ex Libris about your Ex Libris products and other updates, you can opt in to messages of your choosing. For example, if you wish to receive updates about SFX, you can now elect to receive those updates by updating your preferences in the Support Portal. See also, Setup Email Preferences to Subscribe to Ex Libris Mailing ...

We would like to change support contact on the help page to our library staff instead of Refworks support. 1 vote. Vote Vote Vote. Vote. We're glad you're here. Please sign in to leave feedback. Signed in as Close. Close. 1 vote 2 votes 3 votes Remove votes. You have left!

If you're stuck, we're here to help. If you are unable to find any articles searching our Support Center or Ex Libris Knowledge Center or our online chat is unavailable, fill out the form with as much detail as possible and our support team will get back to you shortly. If you have questions regarding the use of your personal data, please go to our Private Data Request form.

Option 3: RefWorks® reference management service is easy to lean and use, helping students produce authoritative citations and maximize research productivity. It provides round-the-clock support, and is an entirely cloud-based solution that requires no syncing.

This web-based citation management system will save you time. Use this guide to learn how!