mavii

Consumers increasingly see prompt, personalized customer support as the norm, and will likely move on to the next brand if they feel it is lacking. According to customer service insights, 44 percent of people experience frustration and annoyance when they are placed on hold for 5 to 15 minutes. So there is clearly much room for improvement.

In today's competitive business landscape, and particularly in the fast-paced software space, customer satisfaction ... that the secret to exceeding our client's expectations isn't just about ...