Inc.com on MSN.com · 2d3 Customer Service Trends to Drive Loyalty
Let’s look at three top customer service trends and how businesses can address them to achieve positive results. 1. Peop
News
Inc.com on MSN.com · 2dCustomer service and meeting customer expectations
Good customer service is important, as customers who are satisfied with their purchase and the customer service they have received are more likely to become regular customers. When customers post ...
Phys.org on MSN.com · 15dUsing AI to meet customer expectations in the hospitality industry
Artificial intelligence (AI) can be leveraged by hospitality companies to meet or even exceed customers' expectations, according to a framework proposed by researchers in the Penn State School of Hospitality Management.
The Business Journals · 13dWhy customer experience innovations for business applications are more important than ever
Over the last two decades, customer expectations have gone through an evolution. In fact, 80% say that experience is just as important as the actual product or service, according to data from Salesforce.